1.1 Complaints regarding deliveries must be submitted to Nedelko within 10 working days after delivery in order for us to address the complaint, investigate the cause and validity of the complaint.

1.2 Returns are only allowed if Nedelko has explicitly granted written permission, and the costs of such returns are borne by the purchaser, unless otherwise agreed upon in writing.

1.3 If Nedelko has delivered an item different from what was specified in the customer's original order, it may be returned. This also applies to products with defects. Nedelko will not charge any additional costs for this. However, the correct item must be supplied as a replacement.

1.4 If a customer has ordered too much or the wrong stock item from Nedelko, these goods may be returned. The costs incurred for this will be 20% of the net value of the goods, with a minimum of €25. The customer is responsible for the return shipping costs.

1.5 The customer wishes to return an item that has been specially produced for them or ordered from the manufacturer, and which is not otherwise saleable for Nedelko. These items may not be returned.

1.6 Returned goods must be unused and in their original and undamaged packaging.

1.7 The customer must always return the goods with the return number provided by Nedelko. Returns without a number will not be processed.